I once tried out one of Samsung's Galaxy Watches and I remember that I had to contact their customer support; I don't remember what the problem was that I was having, but the total lack of help I got from Samsung was enough to prompt me to return the watch and that bad experience is the first thing that I think of whenever I consider any of their devices. It doesn't matter how good or innovative a product is; if it isn't backed by good customer support, that's a huge detractor for me.